36Vegas Privacy Policy

At 36Vegas, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website at https://36vegas.co.uk or use any of our services — including the 36Vegas casino app, sportsbook, and related features. Please read this document carefully. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy.

We are 36Gaming Limited, incorporated under the laws of England and Wales (Company Registration No. 16060742), and we operate under a licence issued by the UK Gambling Commission, Account No. 66806. As a licensed operator, we are legally obligated to maintain strict data protection practices in accordance with applicable UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with our platform — whether you are browsing the 36Vegas casino website, accessing the 36Vegas Casino login page, registering a new account, or contacting our support team. Our services are available exclusively to residents of Great Britain. By law and by our licensing conditions, we do not accept registrations from players outside the United Kingdom.

Information We Collect

When you use our services, we may collect the following types of personal information:

Information You Provide Directly

• Full name, date of birth, and residential address
• Email address and telephone number
• Username, R@Wxq7&yT}BaE1*8, and account preferences
• Payment information, including Visa and Mastercard card details used for deposits and withdrawals
• Identity verification documents submitted during KYC (Know Your Customer) checks
• Communications you send to us via live chat, email, or complaints channels

Information We Collect Automatically

• Device information, browser type, IP address, and operating system — relevant when you use the 36Vegas app on iOS or Android
• Log data, including pages visited, time spent on site, and navigation paths
• Gameplay data, including bets placed, games accessed, and transaction history
• Cookies and similar tracking technologies (see our Cookie section below)
• Geolocation data to verify UK residency and enforce geo-restrictions

Information From Third Parties

We work with identity verification and credit reference agencies, including Experian, as part of our automated KYC process. We may receive information from these agencies to confirm your identity, verify your address, and conduct affordability and responsible gambling assessments. We may also receive data from fraud prevention services and our payment processing partners.

How We Use Your Information

At 36Vegas Casino, we use the data we collect for a range of purposes, all of which are grounded in legitimate legal bases including your consent, contractual necessity, legal obligation, and our legitimate interests as a licensed operator.

• Account registration and management: We use your personal data to create and maintain your account, process the 36Vegas login, and verify your identity.
• Payment processing: We process deposits and withdrawals via Visa and Mastercard, and we maintain transaction records as required by law. Withdrawals are processed immediately or within 24 hours under normal circumstances, with funds reaching your account within 1 to 5 working days.
• Legal and regulatory compliance: As a UK Gambling Commission licensee, we are required to conduct identity verification, anti-money laundering checks, and responsible gambling assessments. We retain records to meet these obligations.
• Responsible gambling monitoring: We use gameplay and account data to identify signs of problem gambling and intervene where necessary.
• Marketing and promotions: With your consent, we may contact you about the 36Vegas bonus offers, including the casino welcome bonus, the Drops & Wins promotion, and the Friday Live Casino Bonus. You may withdraw consent at any time.
• Customer support: We use your data to respond to queries submitted via live chat, support@36vegas.co.uk, or complaints@36vegas.co.uk.
• Platform improvement: We analyse usage data to improve our website, mobile apps, and the overall casino experience.
• Fraud and security: We monitor activity to detect and prevent fraud, unauthorised access, and misuse of our services.

Cookies and Tracking Technologies

Our 36Vegas platform uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your user experience. Cookies help us remember your preferences, maintain your session after the 36Vegas casino login, and understand how you interact with our site.

We use the following categories of cookies:

• Essential cookies: Required for the site to function. These cannot be disabled.
• Analytical cookies: Help us understand how users navigate our site and which features are most used.
• Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our advertising campaigns.
• Functional cookies: Remember your preferences and settings across sessions.

You can manage or disable non-essential cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our platform.

How We Share Your Information

We do not sell your personal data. However, we may share it with trusted third parties in the following circumstances:

• Identity and credit reference agencies such as Experian, for KYC and verification purposes
• Payment service providers to process your deposits and withdrawals
• Game providers including Blueprint Gaming, Evolution, Pragmatic Play, Inspired, Kiron, and Light & Wonder, to the extent necessary for you to access their games
• Regulatory authorities including the UK Gambling Commission, where we are required by law to disclose information
• Fraud prevention and law enforcement agencies where legally required or where we have a legitimate interest in preventing crime
• Technology and infrastructure partners who support the operation of our platform, including the 36Vegas casino app

All third parties with whom we share data are contractually required to handle it securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with our obligations under UK gambling regulations and anti-money laundering legislation. Where data is no longer required, we securely delete or anonymise it.

Your Rights Under UK GDPR

As a UK resident, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restrict processing: You may ask us to limit how we use your data.
• Right to data portability: You may request that we transfer your data to another organisation where technically feasible.
• Right to object: You may object to our processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where we rely on consent as our legal basis, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at support@36vegas.co.uk or cco@36vegas.co.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security of Your Data

We take the security of your personal information seriously. Our 36Vegas platform employs industry-standard encryption, secure server infrastructure, and access controls to protect your data from unauthorised access, loss, or misuse. Our team undergoes regular training on data protection obligations, and we conduct periodic security assessments of our systems.

Children and Underage Players

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has registered on our platform, we will immediately close the account and delete the associated data. Age verification is a mandatory part of our KYC process.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you by email or through a prominent notice on the 36Vegas website. We encourage you to review this policy periodically. Continued use of our platform following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

• Email: support@36vegas.co.uk
• Complaints: complaints@36vegas.co.uk
• Data Protection Officer: cco@36vegas.co.uk
• Live Chat: Available 24/7 on our website and app
• Operator: 36Gaming Limited, England and Wales, Company No. 16060742

We are here to help and are committed to ensuring your personal data is handled with the care and transparency you deserve.